The salesforce.com Summer ‘13 release is quickly approaching and soon you'll be able to take advantage of exciting new features and functionality! If you are a Force.com Sandbox customer, you have the opportunity to get early access to Summer ‘13 in your Sandbox and test new customization and features (the chance to get your feet wet) before your production organization is upgraded.
Showing posts with label Answers. Show all posts
Showing posts with label Answers. Show all posts
Wednesday 24 April 2013
How to activate Summer ’13 Preview on sandbox
10:18
The salesforce.com Summer ‘13 release is quickly approaching and soon you'll be able to take advantage of exciting new features and functionality! If you are a Force.com Sandbox customer, you have the opportunity to get early access to Summer ‘13 in your Sandbox and test new customization and features (the chance to get your feet wet) before your production organization is upgraded.
The salesforce.com Summer ‘13 release is quickly approaching and soon you'll be able to take advantage of exciting new features and functionality! If you are a Force.com Sandbox customer, you have the opportunity to get early access to Summer ‘13 in your Sandbox and test new customization and features (the chance to get your feet wet) before your production organization is upgraded.
Tuesday 23 April 2013
Escalate Question to Case
18:11
This is a very useful need at times requested by clients. “Escalate Question to Case” / “Create Case from a question” / “Convert Question to case” in either customer portal , Partner portal, or any self serve portal.
In the answers portal, when we are required to Escalate the question to a case so that the executives can handle it. Salesforce provides this functionality internally but its a little tricky to turn it on and in this post I want to address this.
This is a very useful need at times requested by clients. “Escalate Question to Case” / “Create Case from a question” / “Convert Question to case” in either customer portal , Partner portal, or any self serve portal.In the answers portal, when we are required to Escalate the question to a case so that the executives can handle it. Salesforce provides this functionality internally but its a little tricky to turn it on and in this post I want to address this.
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