Showing posts with label CaseComment. Show all posts
Showing posts with label CaseComment. Show all posts

Wednesday 11 September 2013

Email Case Team Members on Case Comment

14:40

This is going to be a short blog for a requirement I came across, But didn't find any blogs out there addressing this. So lets get right to it, I need to notify all the case team members when a case comment is logged, be it contact, users etc.


Here's what we'll need


  • Trigger on Case Comment 
  • A Helper Class (To keep the trigger clean)
  • Test Class ( Don't forget to test your code)
To make things look clean we'll keep most of the code to the helper class,